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Hernon, Peter's books list

No.	Title	Publish Year
1.	Public access to government information : issues, trends, and strategies	1984
2.	Assessing service quality : satisfying the expectations of library customers	1998
3.	Developing collections of U.S. government publication	1982
4.	Library and library-related publications : a directory of publishing opportunities in journals, serials, and annuals	1973
5.	Library and library-relatedd publications	1973
6.	Listening to the customer	2011
7.	The next library leadership : attributes of academic and public library directors	2003
8.	U.S. government on the Web : getting the information you need	2001
9.	Engaging in evaluation and assessment research	2011
10.	Getting started with evaluation	2014
11.	Assessing service quality : satisfying the expectations of library customers	2015